We strive to give everyone a great experience and to keep a consistent balance we use the following policies:
IN THE STUDIO:
CLASSES: Due to limited time with our students and the ease for distraction to all children involved in the class (we don't want to take away from their excitement to create!), we ask that parents either wait in the lobby during class or return to pick them up promptly when class is over (please be sure an emergency medical form is on file with the front desk). Only classes for students under the age of 4 or designed with a parent are encouraged to attend.
Our class times are structured...we may not be able to accept students to enter a class after a particular time, so being prompt helps everyone! For series classes, please speak with your instructor if you will be late or missing a class ahead of time so you can discuss the best options.
All classes must be paid in full to hold your seat as a student. This is applied to all series art classes and limited seated workshops unless otherwise noted. Registration can be held by phone, in person or over the website via PayPal (if applicable).
Classes requiring a registration fee to hold a seat that are left unpaid prior to the class may be filled if the seat is needed by a paying student. Other classes, as noted, may be paid at the door the day of the class.
Need to cancel your registration? Please note the following: Registrations cancelled before 7 days prior to class is a full refund; between 7 days and 72 hours is a 50% refund; after 72 hours or no-shows forfeit all registration fees and cannot be credited. Any classes missed during a series session are forfeited.
We reserve the right to change times, dates, age restrictions and classes as needed. If a class is changed, altered or cancelled, registered students will be notified immediately with options for reimbursement or enrolling in a different class or obtaining credit.
All refunds (outside of same-day transactions) will be refunded by check. Please allow one week for the check to be mailed to the supplied address.
All work must be taken with the student within 30 days of the class. Art work left beyond those 30 days may be donated or recycled.
Ceramics classes please note that there is a rotating schedule of kiln firings which may cause a delay in retrieving works made. We still require works to be picked up within the 30 days and refer to the instructors directions to these dates of firing for pick up.
POTTERY & CANVAS PAINTING: All of our pottery and canvas painting is offered as a walk in service and parties. Canvases may be taken with you after painting. Pottery is left with Decoy to be clear glazed and fired. Usual pick up is 7-12 days dependent on pottery size, kiln load and studio schedule (i.e., holiday hours). After 30 days, we will provide a friendly reminder call to pick up works, after 7 days from this point we reserve the right to donate works. Sorry, we are unable to call when works have been fired though the date is provided at check out and we offer text reminders. Larger pottery pieces and those that require after firing detailing may require excess days after the posted pick up date.
Pottery is a low-fire bisque which we highly recommend not using in the oven, microwave or dishwasher as this may cloud or break down and lower the life of your pottery. All fired pottery are food safe. Pottery painted with acrylics are not food safe and should only be painted on pottery not intended for food use. Pottery is fragile, please take care of your artwork!
We do welcome our guests who are unable to complete the painting of their pottery to checkout and take the pottery with them to return at a later date to complete - the paid receipt is required upon return. Uncompleted works left at the Studio over limited time will be provided a courtesy call and if left unfinished will be donated after 30 days.
PARTIES & PRIVATE LESSONS: All parties are required to put a $50-$100 non-refundable deposit to hold the date - lessons require $25-50 deposit. Parties and lessons can have a maximum of 24 participants. Parties/lessons that have not paid the deposit are liable to loose their reservation if date is requested. This deposit is applied toward the party/lesson total. Parties/lessons cancelled 14 days+ prior to party date can reschedule once without another deposit. Parties cancelled after 13 days or less prior to party/lesson date forfeit all deposit. Parties cancelled due to level 2+ snow emergency will be provided options based on the situation.
All items sold in the lobby of the studio are final sale.
Decoy Art provides numerous discounts/specials dependent on the day, distribution channels and to guests at check out. Please note that we are unable to combine discounts, specials or coupons. This is subjected to per family per day.
Rewards are earned (prior to tax) spent in a transaction for cash, credit card or check purchases and must be ‘banked’ at the time of purchase. After earning specific level of points, you may be redeemed for a credit towards any class, merchandise or walk in service (pottery, glass or canvas painting) and can only be used for one transaction (not a rolling credit). Loyalty cards, discounts and coupons are not redeemable for cash or cash back and punches can not be earned for purchases made by credit, P.O. or gift certificates.
While using our website, you may submit personal information. Individuals who, for example, register for programs, make a donation, or sign up to receive our electronic communications voluntarily provide us with contact information. This information may include name, postal address, email address, phone number, financial information, age, gender or other demographic or location information. Decoy Art Center also collects certain other information that cannot identify you personally when you visit our website, such as your IP address logged or domain name when you visit the Decoy Art Cente’s website. Your IP information allows us to understand how you use our site and enable us to make changes to our site in order to improve your experience. Any information regarding your computer, your connection to our website (browser, operating system, etc.), and your user history (including, but not limited to, your session information, page errors, and the length of your visits to specific pages within our website) may also be collected. This information is used to analyze trends in order to better manage and improve our website, and we may also use this information to respond to your message or request.
Decoy Art Center may use the personal information you provide for purposes such as carrying out a registration made by you, improving the content and overall look and feel of our website and services, contacting you, conducting research, providing anonymous reporting for internal and external clients, contacting users regarding changes to the organization or website, and customizing the content you see on the website.
Decoy Art Center may also retain the details of payments made to us. We work hard to protect your information at all times, and to protect your information in several ways. Your information is stored on a secure server that Decoy Art Center and its authorized personnel can only access through a password and does not include financial information. All financial transactions are secured through encrypted software and is not accessible after the transaction is ran.
From time to time, Decoy Art Center may use return email addresses to answer the email we receive from you. Such addresses are not used for any other purpose. Your personal information will not be collected for use that is in violation of the law, or unrelated to the purposes discussed in this policy, unless you are also provided an opportunity to opt-out or otherwise prohibit such unrelated uses. We do not sell any of the information collected on our website. You may also unsubscribe at any time in every e-news, or by writing us at info(at)decoy-art.com.
It is Decoy Art Center’s policy not to disclose, sell, or rent your personal information to any individual, business, government entity, or outside parties except: (i) to provide products or services you’ve requested through us; (ii) in response to a validly-issued subpoena, court order, or other legal process; (iii) when necessary to establish or exercise our legal rights or defend against legal action; or (iv) where you request Decoy Art Center to do so.
Decoy Art Center website, www.decoy-art.com, includes links to external websites. Decoy Art Center attempts to link only to those websites that also respect visitors’ privacy and the efforts of Decoy Art Center. However, these links do not fall under our domain, and Decoy Art Center is not responsible for the privacy practices or the content of those external websites. Please check the privacy policies of these third-party organizations/companies. Unless Decoy Art Center is required to respond to court orders, subpoenas, or comply with applicable law, we will use our best efforts to ensure that unauthorized third parties do not access your user account information.
Have a suggestion? Would like to share your experience?
Please contact Tabitha Guidone, Creative Director/Owner of Decoy Art Center, at either 937-431-4838 or through the contact page. We encourage communication and like to hear from you!